Supervising & Managing Difficult Employees To Prevent Unproductive Work Behaviors
Whatever industry vertical your organization operates in, there will always be people of varying levels commitment to the job at hand, and way of handling challenges as they crop up. Unfortunately, despite being a tiny proportion of the total number of employees, the problem employees cause the greatest degree of disruption in work schedules, and loss of productivity. Therefore, as an employer, how to handle such an individual, and bring him/her into line is one of your more onerous jobs. The onus of analyzing why any person is behaving in a specific disruptive manner, and how to handle it lies squarely on you. Research has proved that it is very common for employees to take your suggestions with a negative mindset and disregard your feedback if the whole process is not done carefully. Such conversations often bring about a lot of negative reactions, including blame, excuses, and complaints. This often results in unproductive work behaviors. This unproductive work behavior costs the organizations hundreds of hours and thousands of dollars, while creating much frustration and stress. Often communication can break down when managers have to deliver tough news about substandard performance, workplace change, team conflict, or any number of other problems.
This book is carefully drafted to provide valuable insights to employers on how to manage and supervise such employees to prevent unproductive work behaviors.
The following are some of the areas this book aims to navigate :
- Identifying Challenging Employees
- The Psychology of Challenging Employees
- Critical mistakes made by managers/supervisors while giving feedback.
- Must have skills to give feedback to gain employee cooperation instead of defensiveness.
- Characteristics of Problem Employees
- Comprehending different Workplace Behaviors
- Workplace Conflict Resolution Roadmap
- Dealing with Difficult Employees
- Understanding different Manager Roles and Responsibilities
- Managing and staying in control during the conversation
- Know when to soften the blow and when to lower the boom
- And much more
